Support Desk Teammate

The Support Desk Teammate serves as the frontline connection for Spinx's centralized support model, unifying customer service, dispatch, facilities, and IT support. This role involves triaging and logging service requests, troubleshooting first-level issues, and coordinating with technicians and vendors to ensure timely resolutions. The position requires strong communication and problem-solving skills to maintain positive rapport with stores, guests, and internal departments while tracking progress in ticketing systems.