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Support Engineer 1 (Supply Chain Planning) at Blue Yonder - ApplyBlast

Support Engineer 1 (Supply Chain Planning)

Blue Yonder

5 months ago

3.6 on Glassdoor

Monterrey

Hybrid

Full Time

Junior

0 applicants

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About this role

A Support Engineer at Blue Yonder provides functional and technical assistance to SaaS customers for Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing, and cognitive planning applications. The role involves managing customer relationships, resolving complex issues alongside Solution Experts, documenting knowledge, and driving service improvements within the supply chain domain. Candidates must demonstrate expertise in supply chain planning and specific Blue Yonder products while adhering to industry best practices.

Responsibilities

Provide functional and technical support during customer upgrades and deployments
Resolve complex issues and manage customer relationships effectively
Document learnings and create knowledge articles for repeated cases
Collaborate with Solution Experts on product development and issue resolution
Analyze Azure logs for defects and troubleshoot planning solutions