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Support Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 Support at Blue Yonder - ApplyBlast

Support Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 Support

Blue Yonder

22 hours ago

3.6 on Glassdoor

Coimbatore, Tamil Nadu, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Support Engineer role focuses on production stability, batch monitoring, and incident troubleshooting for Blue Yonder Planning Suite products. This position ensures system availability and resolves production issues within SLA timelines while proactively improving support processes through automation. The role involves collaborating with global teams to support SaaS customers on the Azure environment.

Responsibilities

Monitor batch jobs and perform first-level troubleshooting to ensure SLA adherence
Own customer-reported issues end-to-end and coordinate with internal engineering teams
Support pre-production maintenance and assist with patch testing and deployments