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Support Engineer, IT at NewtonX - ApplyBlast

Support Engineer, IT

NewtonX

5 days ago

4.5 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

NewtonX is hiring a Support Engineer to manage day-to-day IT support for a security-conscious, SOC 2-compliant company. The role involves owning the IT Support queue in Zendesk, resolving identity, access, and device issues, and serving as the onsite point of contact for desktop and AV in New York. Most work is remote, focusing on access requests, SSO, MFA, and laptop lifecycle, while onsite duties include Windows and Mac troubleshooting, conference room AV, and office network issues.

Responsibilities

Triage and resolve IT support tickets in Zendesk within SLA
Manage identity, access, and device issues using Okta and Rippling
Provide onsite desktop and AV support for the New York office

Skills

About NewtonX

newtonx.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2017

View Profile

NewtonX is a B2B market research and insights company that connects enterprises with verified business experts and professionals for surveys, interviews, and custom research. Its platform helps clients gather high-quality data and decision intelligence across industries such as technology, healthcare, finance, and retail. NewtonX operates in the market research and business intelligence industry.