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Support Engineer (L2) at LocalStack - ApplyBlast

Support Engineer (L2)

LocalStack

4 months ago

Brazil

Onsite

Full Time

Junior

0 applicants

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About this role

A Support Engineer (L2) provides technical assistance to customers, troubleshooting complex issues and escalating unresolved problems to senior teams. The role involves analyzing system logs, diagnosing software defects, and ensuring high levels of customer satisfaction through effective communication. This position requires a strong understanding of computer software environments and the ability to work collaboratively within a support team.

Responsibilities

Diagnose and resolve complex technical issues for customers
Analyze system logs to identify root causes of errors
Escalate unresolved problems to senior engineering teams
Document troubleshooting steps and solutions in knowledge base
Communicate effectively with customers to ensure satisfaction

Skills

Qualifications

Associate Degree

About LocalStack

localstack.cloud

Headquarters

Zürich, Zurich, Switzerland

Company Size

11-50 employees

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LocalStack is a local cloud development and testing sandbox platform that enables AI agents, software developers, and CI/CD pipelines to build, test, and validate cloud applications in a simulated environment before deploying to production. It supports 120+ AWS services, Snowflake, and an upcoming Azure platform, running in lightweight containers on local or centralized infrastructure. By surfacing bugs, security risks, and reliability issues early, LocalStack helps teams accelerate development cycles and reduce cloud costs.