ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Support Engineer Level 2 (Escalations) at New Era Technology - ApplyBlast

Support Engineer Level 2 (Escalations)

New Era Technology

3 days ago

3.1 on Glassdoor

Dunedin, Otago, New Zealand

Onsite

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Support Engineer Level 2 (Escalations) role provides advanced technical support and escalation management to ensure the stability, performance, and reliability of client IT environments within the education sector. This position bridges the gap between Service Desk, Support Engineers, and Systems Engineers by resolving complex technical issues, supporting projects, and mentoring junior staff. The role requires travel across multiple client sites in Dunedin and involves maintaining accurate documentation while meeting service level agreements.

Responsibilities

Provide advanced technical support and escalation management for client IT environments
Troubleshoot and resolve complex hardware, software, network, and infrastructure incidents
Mentor junior engineers and coordinate project rollouts and infrastructure improvements

Skills

About New Era Technology

neweratech.com

Headquarters

West Chester, Pennsylvania, United States

Company Size

1001-5000 employees

View Profile

New Era Technology is a global technology solution provider that delivers end-to-end IT solutions to securely connect people, places, and information around the world. They offer a broad range of services including modern workplace and unified communications, enterprise infrastructure and networking, cybersecurity and physical security, digital transformation, AI and intelligent automation, and managed IT services. Serving more than 20,000 customers worldwide, New Era supports diverse industries such as enterprise, healthcare, education, government, banking, and retail.