Support Engineer / Servicedesk Engineer
id-ware
About this role
A Support Engineer at ID-ware provides first-line customer support for PIAM software, resolving technical and functional issues while ensuring customer satisfaction and system performance.
Skills
About id-ware
id-ware.comID-ware provides secure credential and identity-management solutions—combining software, hardware and services—to manage the full lifecycle of physical and logical credentials. Its PIAM Suite (OCMS) covers credential management, access, visitor and contractor management plus user self-service (Photon photo capture), while IDES is its card personalisation SDK and it also offers compatible hardware and integrations. The company delivers SaaS, Credentials-as-a-Service, secure credential consultancy, project integration, support and training to organisations that need compliant, end-to-end ID issuance, personalisation and access controls.
About id-ware
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$48k – $60k
per year