Support Engineer

NICE

3 months ago

3.8 on Glassdoor

Pune, India

Hybrid

Full Time

Medior

0 applicants

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About this role

Technical Support Engineer on NiCE's Public Safety Advance Support Team based in Pune, providing expert L3 support for public safety recording, playback, analysis and monitoring applications. The role is part of a global organization, interacting with regional support teams and customers worldwide to ensure issue resolution and product adoption. The position follows a hybrid work model (2 days office / 3 days remote) and reports to a Technical Manager as an individual contributor.

Skills

Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in Mathematics2-4 Years Experience

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.