Support Engineer

NICE(1 month ago)

HybridFull TimeMedior$69,848 - $93,820 (estimated)Public Safety

About this role

Technical Support Engineer on NiCE's Public Safety Advance Support Team based in Pune, providing expert L3 support for public safety recording, playback, analysis and monitoring applications. The role is part of a global organization, interacting with regional support teams and customers worldwide to ensure issue resolution and product adoption. The position follows a hybrid work model (2 days office / 3 days remote) and reports to a Technical Manager as an individual contributor.

View Original Listing

Required Skills

SQL Server
SQL Scripting
Windows Server
Networking
Telecommunications
Security
Virtualization
Root Cause
Documentation
Troubleshooting

+3 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Engineering
Bachelor's Degree in Mathematics
2-4 Years Experience

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.