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Support Engineer at Innovatrics - ApplyBlast

Support Engineer

Innovatrics

3 months ago

3.2 on Glassdoor

São Paulo, São Paulo, Brazil

Onsite

Full Time

Junior

0 applicants

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About this role

The Support Engineer role in the Solution Teams department, based in São Paulo, Brazil, provides technical assistance and troubleshooting to ensure smooth operation of solutions for clients. The position focuses on diagnosing issues, delivering timely resolutions, and collaborating with cross‑functional teams to maintain high service quality.

Responsibilities

Provide technical support to customers
Diagnose and resolve system issues
Collaborate with development teams to implement fixes
Maintain documentation of incidents and resolutions
Monitor system performance and availability

Skills

About Innovatrics

innovatrics.com

Headquarters

Bratislava-Nové Mesto, Bratislava, Slovakia

Company Size

51-200 employees

Founded

2004

View Profile

Innovatrics is an independent biometric technology provider serving government and enterprise sectors since 2004. The company delivers identity and verification solutions, including enrollment and matching, across public safety, border management, and enterprise applications. Their biometric technology has been deployed globally, helping 1 billion people in 80+ countries. Innovatrics focuses on secure, scalable, and interoperable biometric platforms with an emphasis on reliable identity outcomes.