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Support Engineer at Lithic - ApplyBlast

Support Engineer

Lithic

2 months ago

4.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Lithic is seeking a Support Engineer to join its API Support team, handling end‑to‑end customer issues across card lifecycle, authorizations, webhooks, KYC, disputes and more. The role involves debugging production systems, querying Snowflake, using Grafana/Loki, and creating knowledge‑base articles while collaborating with engineering and product teams.

Responsibilities

Own support tickets from first response through resolution
Debug production issues across authorizer, API, and webhooks
Surface recurring failure patterns to drive product improvements

Skills

About Lithic

lithic.com

Headquarters

New York, United States

Company Size

51-200 employees

View Profile

Lithic is a developer-first card issuing and issuer-processing platform that lets businesses create, manage, and secure virtual and physical debit, credit, and prepaid cards via flexible APIs. The platform provides real-time authorization controls, programmable spend rules, tokenization, reporting, and risk/compliance tooling to power custom card programs for fintechs, marketplaces, and enterprises. Lithic focuses on clean APIs, scalable issuer-processing (clearing and settlement), and integrations that speed time-to-market for tailored payment products.