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Support Engineer at Salsify - ApplyBlast

Support Engineer

Salsify

2 months ago

3.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Support Engineer at Salsify provides bilingual (English and French) technical assistance to retailers, distributors, and suppliers using the Salsify platform. The role involves handling customer inquiries via email, ticketing, phone, and live chat, escalating issues when necessary, and contributing to knowledge documentation and process improvements.

Responsibilities

Provide high‑quality technical support in English and French across multiple channels
Assess and escalate cases to appropriate internal teams while managing churn risk
Create and maintain product knowledge documentation and process improvements

Skills

About Salsify

salsify.com

Headquarters

Boston, Massachusetts, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Salsify is a product experience management (PXM) platform that helps brands, manufacturers, and retailers centralize, enrich, and syndicate product information and digital assets across e-commerce channels. It combines PIM/DAM-style capabilities with workflow, analytics, and channel syndication to speed time-to-market, improve discoverability on the digital shelf, and ensure consistent product experiences. Businesses use Salsify to automate content workflows, tailor product listings for retailers and marketplaces, and drive conversions through better, data-driven product content. The platform emphasizes scalability, integrations, and operational efficiency for complex, multichannel commerce environments.