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Support Engineer at Netomi - ApplyBlast

Support Engineer

Netomi

7 days ago

4.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Support Engineer at Netomi serves as a Subject Matter Expert on the company's agentic AI platform, providing technical and business support to global enterprise customers. This customer-facing role involves managing multiple projects, resolving technical issues, and ensuring high-quality service delivery through a 24x7 rotational shift. The position requires deep knowledge of the product offering, incident management, and collaboration with various internal teams to drive efficiency and customer satisfaction.

Responsibilities

Resolve ticket queue and troubleshoot technical issues using Zendesk and API integrations
Coordinate incident management and lead troubleshooting for production setups in client environments
Create and maintain internal knowledge base documents and mentor junior support team members

Skills

About Netomi

netomi.com

Headquarters

San Mateo, California, United States

Company Size

51-200 employees

Founded

2016

View Profile

Netomi is an enterprise-focused conversational AI company that offers an agentic AI platform for customer experience and automated customer service. Its solution goes beyond simple chatbots to autonomously resolve customer queries across channels, deflect tickets, orchestrate support workflows, and integrate with existing CRM and agent tools. Positioned as an AI-first CX leader in the Relationship Economy, Netomi helps large organizations scale support, improve customer satisfaction, and lower operational costs.