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© All Rights Reserved. ApplyBlast.com
KMS Lighthouse
KMS Lighthouse is seeking a high-energy Support Engineer to serve as the primary technical point of contact for enterprise customers, focusing on the Australian and APAC regions. The role involves handling complex application support issues, performing in-depth troubleshooting, and collaborating with Development, DevOps, and Product teams to ensure service stability and an excellent customer experience. This position plays a key role in supporting both local and global enterprise clients.
KMS Lighthouse is an enterprise knowledge management platform that helps organizations capture, organize, and retrieve knowledge across call centers, onboarding, field service, and self-service. It provides AI-powered knowledge bases and integrates with AWS, Azure OpenAI, Salesforce, Zendesk, Microsoft Teams, Dynamics 365, and more to improve customer service and agent efficiency. By delivering instant information retrieval and consistent interactions, it helps reduce handling times and improve first-contact resolution.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for KMS Lighthouse.
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