Support Engineering AI & Tooling Specialist, Member Experience
Ōura
About this role
Oura is looking for an experienced professional to develop and manage AI tooling and workflows, focusing on enhancing customer experience and support efficiency. The role involves collaborating across teams, analyzing data, and integrating AI into support systems to drive continuous improvement in member satisfaction.
Skills
About Ōura
ouraring.comOura makes the Oura Ring, a discreet smart ring that continuously measures sleep, activity, recovery, heart rate, body temperature and stress to deliver personalized health insights. The ring pairs with the Oura mobile app to track sleep quality, readiness, and daily activity, surface long-term trends, and provide actionable guidance for better rest, recovery, and performance. Aimed at health-conscious consumers and professionals, Oura offers subscription features for advanced metrics and is now HSA/FSA eligible for easier purchase.
Recent company news
FortuneŌura CEO insists they’ll never sell your data as customers publicly ditch rings over privacy fears tied to Defense Department and Palantir
Sep 9, 2025
MedCity NewsFullscript and ŌURA Collaborate to Bring Wearable Data Into Clinical Workflows
1 month ago
Oura RingŌURA Secures Licensing Agreements with RingConn and OMATE
Oct 21, 2025
MedTech DiveŌura raises $900M to develop new health features
Oct 17, 2025
ArcticStartupŌURA valued at $11B following $900M funding round to accelerate global expansion and health technology
Oct 14, 2025
About Ōura
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Ōura.
Salary
$130k – $169k
per year