Support Engineering Manager - Americas

Ashby(3 days ago)

HybridFull TimeSenior$145,000 - $180,000Customer Success

About this role

Ashby is seeking a Support Engineering Manager to lead a technically proficient team that handles complex product issues, supporting integrations and data workflows. The role involves defining processes, fostering collaboration with engineering and product teams, and creating scalable solutions to enhance customer support capabilities and operational efficiency.

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Required Skills

Support Engineering
Systems Architecture
API
Troubleshooting
Log Analysis
Database Querying
Product Support
Process Design
Customer Advocacy
Technical Leadership

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.

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