Support Group Lead
Wave(24 days ago)
About this role
Support Group Lead at Wave will oversee in-country customer support operations in Côte d'Ivoire, contributing to the company’s mission to make Africa the first cashless continent. The role supports teams based in Abidjan and Bouaké within a rapidly growing fintech and is a permanent position. It sits within the local operations of a multi-country, mission-driven payments company.
Required Skills
- Customer Support
- Team Leadership
- Performance Management
- Policy Implementation
- Escalation Handling
- Reporting
- Quality Assurance
- French
- English
Qualifications
- Bachelor's Degree
- Work Authorization (Côte d'Ivoire)
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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