Support Group Lead
Wave(11 days ago)
About this role
A Support Group Lead at Wave is a people-leadership role within the Customer Support organization, focused on delivering a world-class customer experience as Wave expands across Africa. The role is based in Senegal and supports the company’s mission to make Africa the first cashless continent.
Required Skills
- Team Management
- Escalation Handling
- Process Improvement
- Policy Development
- Performance Analysis
- Reporting
- Quality Assurance
- One-on-Ones
- Customer Experience
- French
+1 more
Qualifications
- University Degree
- 2+ Years Experience
- Work Authorization (Senegal)
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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