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SONIFI Solutions, Inc.
The Manager, Technical Assistance Center leads high-performing technical support teams to drive operational excellence and continuous improvement in a 24/7 environment. This role involves strategic leadership, workforce planning, and fostering a customer-first culture while balancing people development with data-driven decision-making. Reporting to the Director of Technical Support Operations, the manager ensures exceptional customer experiences and aligns support operations with broader business goals.
Headquarters
Sioux Falls, South Dakota, United States
Company Size
501-1000 employees
Founded
1980
SONIFI is a hospitality technology provider that delivers guest-facing solutions for hotels, franchises, and multi-property operators, including managed Wi‑Fi, interactive TV, streaming and in‑room entertainment. Their offerings are designed to create seamless guest experiences through connectivity, digital engagement and integrated in‑room services, supported by installation and ongoing service. SONIFI positions itself as a trusted partner for hospitality brands to modernize guest technology, improve satisfaction, and drive ancillary revenue with scalable, reliable solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SONIFI Solutions, Inc..
SONIFI Solutions, Inc. didn’t post a salary, so this is our estimate from similar listings.
26% below the average for this role