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Support Manager at Mohegan Sun - ApplyBlast

Support Manager

Mohegan Sun

18 days ago

3.3 on Glassdoor

Uncasville, Connecticut, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Support Manager leads the design, implementation, and ongoing operation of the incident management function for the Digital Gaming division. This role establishes a centralized support model to ensure timely identification, triage, escalation, and resolution of operational, technical, and player-impacting issues. The position builds the incident management function from the ground up while serving as the central coordinator for incident resolution and stakeholder alignment.

Responsibilities

Lead incident management function and serve as Incident Commander for critical incidents
Design and implement end-to-end incident management framework with defined SLAs and workflows
Conduct post-incident reviews and root cause analyses to drive continuous process improvements

Skills

About Mohegan Sun

mohegansun.com

Headquarters

Uncasville, Connecticut, United States

Company Size

5001-10000 employees

Founded

1996

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Explore the thrill of Mohegan Sun! Play games in our casino and online in CT, where we offer the best in slots, table games, hospitality, dining, and entertainment!