GitLab
The Support Manager role at GitLab involves leading and developing a world-class Support Engineering team to deliver exceptional technical support while driving AI strategy and process improvements. This position focuses on hiring, mentoring, and fostering a psychologically safe environment for team growth, while balancing direct customer relationships with scaling operations. The manager collaborates across departments to enhance the customer experience and implement efficient, automated solutions.
Headquarters
San Francisco, California, United States
Company Size
1001-5000 employees
Founded
2014
GitLab is an AI-powered DevSecOps platform that helps organizations plan, build, secure, and deploy software in a single application. It combines source code management, CI/CD, security, and collaboration tools to help teams ship software faster.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for GitLab.
69% above the average for this role