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Support Operations Manager at Passes - ApplyBlast

Support Operations Manager

Passes

8 months ago

Los Angeles, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Support Operations Manager at Passes will lead day-to-day operations for the Support & Safety organization, overseeing internal and outsourced support teams, optimizing Zendesk infrastructure, and ensuring a world‑class experience for creators and fans. The role combines strategic leadership with hands‑on execution, focusing on operational excellence, data‑driven improvements, and cross‑functional collaboration.

Responsibilities

Manage and coach support and BPO teams
Own SLAs and optimize Zendesk infrastructure
Generate reports and drive continuous improvement

Skills

About Passes

passes.com

Company Size

11-50 employees

Founded

2022

View Profile

Passes is a creator monetization platform that provides tools to help creators become entrepreneurs. Creators keep about 90% of their earnings and can monetize through subscriptions, livestreams, 1‑on‑1 calls, paid DMs, and other paid offerings. The product combines payment, live and messaging features so creators can manage fans and revenue in one place. Passes is aimed at independent creators who want a simple, higher‑takeaway way to build sustainable businesses.