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Support Operations Manager at Ethos Life - ApplyBlast

Support Operations Manager

Ethos Life

7 hours ago

4.3 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Support Operations Manager at Ethos enables the Customer Experience and Insurance Administration teams to deliver a world-class customer experience by creating frictionless operations. This role focuses on identifying process improvements, driving data-informed decisions, and implementing automation to enhance productivity and customer satisfaction. The position requires strong project management skills and experience with Salesforce to scale operations effectively.

Responsibilities

Identify and drive improvements in customer experience processes using data analysis
Project manage implementation of operational improvements and new enablement technologies
Partner with engineering to scope and implement automation in Salesforce

Skills

About Ethos Life

ethos.com

Headquarters

Austin, Texas, United States

Company Size

501-1000 employees

Founded

2016

View Profile

Ethos is a U.S.-based digital life insurance company that offers instant online quotes and affordable term, whole, and indexed universal life policies. The platform emphasizes a fast, user-friendly buying experience — including no-exam options and same-day coverage — enabled by streamlined digital underwriting. Founded in 2016 (headquartered in Austin with an office in San Francisco), Ethos works with partner carriers, serves customers across the U.S., and has earned industry recognition and strong customer ratings.