Support Operations Partner

Prolific (5 days ago)

RemoteFull TimeMedior$91,629 - $123,642 (estimated)Support

About this role

A Support Operations Partner at Prolific is responsible for enabling the efficiency and scalability of the Support and GTM functions by managing the systems and infrastructure that underpin customer interactions. The role sits at the intersection of support, product, engineering, and human data teams to ensure reliable tooling and data-driven operational decisions. It contributes to Prolific’s mission of delivering high-quality human data infrastructure for AI development.

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Required Skills

Intercom
HubSpot
Reforge
Zapier
Retool
Knowledge Base
Automation
AI Support
Workflow Design
Process Optimization

+4 more

About Prolific

prolific.com

Prolific is an online participant recruitment platform that helps researchers, AI developers, and organizations collect high‑quality human data for surveys, experiments, and user research. It provides a global, pre‑screened pool of participants with advanced targeting and prescreening filters, transparent participant pay, and workflows designed to maximize data quality and reproducibility. Prolific supports academic and commercial projects, integrates with common research tools, and offers fast turnaround with clear consent and ethical research practices.