Support Operations Specialist, Content & Knowledge Management

Anthropic(11 days ago)

HybridFull TimeMedior$131,040 - $165,000Support Operations

About this role

A Support Operations Specialist (Content & Knowledge Management) at Anthropic focuses on creating, organizing, and maintaining user-facing content to help users get the most from Anthropic’s products. The role involves writing and optimizing Help Center articles, developing content for an AI support system, and ensuring the knowledge base remains accurate as products evolve.

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Required Skills

Content Writing
Knowledge Management
Technical Writing
Content Auditing
Data Analysis
Collaboration
Project Management
Helpdesk Platforms

Qualifications

Bachelor's Degree

About Anthropic

anthropic.com

Anthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.