Support Quality & Training Officer
Wave(23 days ago)
About this role
Support Quality & Training Officer at Wave will help deliver world-class customer experiences as part of a rapidly growing Customer Support team, supporting the company’s mission to make Africa the first cashless continent. The role is based in Ouagadougou, Burkina Faso and supports training, quality monitoring, and performance improvement across in-country support teams.
Required Skills
- Training
- Quality Assurance
- Call Monitoring
- Policy Development
- Coaching
- Performance Measurement
- Excel
- Microsoft Office
- Periscope
- Front
+4 more
Qualifications
- University Degree
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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