Support Quality & Training Officer
Wave(8 days ago)
About this role
Wave is a fintech company building cashless financial services across Africa. The Support Quality & Training Officer will join the Customer Support team in The Gambia to help ensure excellent customer experience through quality assurance and training programs. The role supports the company’s mission to make Africa the first cashless continent.
Required Skills
- Training Materials
- Quality Assurance
- Call Monitoring
- Policy Writing
- Training Delivery
- Coaching
- Performance Tracking
- Google Docs
- Performance Management
- Customer Service
+1 more
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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