Support Quality & Training Officer

Wave(20 days ago)

Bamako, MaliOnsiteFull TimeMedior$75,638 - $101,646 (estimated)Customer Support

About this role

Wave is a fast-growing fintech building affordable digital financial services to help make Africa cashless. The Support Quality & Training Officer will be based in Bamako and join the Customer Support team to help maintain high service standards through quality assurance and training initiatives. The role supports scaling a rapidly growing in-country operation across multiple African markets.

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Required Skills

Training Development
Quality Assurance
Call Monitoring
Coaching
Policy Development
Performance Reporting
Customer Support
Data Management
Excel
Periscope

+2 more

Qualifications

Bachelor's Degree

About Wave

wave.com

Wave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.

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