Support Quality & Training Officer
Wave
About this role
A Support Quality & Training Officer at Wave is responsible for developing training materials, monitoring and evaluating customer support quality, conducting training sessions, coaching staff, and improving support processes to ensure high customer satisfaction. The role is based in Côte d'Ivoire and involves working with a growing team to enhance customer service standards.
Skills
Qualifications
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
Recent company news
Yahoo FinanceEco Wave Power Reports Strong Operational Progress and Files 2025 Annual Report on Form 20-F
4 hours ago
Technology OrgWhat Growing Companies Need From the Next Wave of Workplace Platforms
3 hours ago
TipRanksEco Wave Power Posts Strong 2025 Wave-Energy Milestones and Files Annual Report
3 hours ago
The Realist | Howard ChaiWave Developments Facing Insolvency On Two Vancouver Projects, Owes $100M
1 day ago
Crowell & Moring LLPEU Sustainability Reporting Revamp: Key Updates to the CSRD and the CS3D from the Omnibus I Directive
1 day ago
About Wave
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Wave.
Salary
$24k
per year