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Support Specialist, German speaking at Lightspeed Commerce - ApplyBlast

Support Specialist, German speaking

Lightspeed Commerce

5 months ago

Belfast, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

A Support Specialist at Lightspeed serves as the first point of contact for global hospitality customers, investigating and resolving hardware and software issues across phone, chat, and email channels. The role involves collaborating with international teams to troubleshoot product problems, document interactions, and advocate for service improvements while maintaining high availability on rotating shifts. Candidates must possess strong technical support experience alongside fluency in English and German to deliver 'Gold Class' service standards globally.

Responsibilities

Investigate and resolve hardware and software issues for hospitality customers
Provide prompt assistance via phone, chat, and email channels globally
Document and track customer interactions within support platforms
Escalate product bugs to the Quality Assurance team for resolution
Advocate for product improvements based on customer feedback

Skills

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.