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Support Specialist - German at Acronis - ApplyBlast

Support Specialist - German

Acronis

1 day ago

Bulgaria

Onsite

Full Time

Medior

0 applicants

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About this role

The Support Specialist - German role serves as a liaison between customers and internal Acronis resources, addressing software-related technical inquiries via phone, email, and chat to deliver a best-in-class client experience. The position involves providing timely updates, tracking issues in a ticketing system, and educating customers to ensure complete solutions. This role requires strong analytical and customer service skills, along with fluent German and English proficiency.

Responsibilities

Provide technical support and troubleshooting for software-related inquiries
Track customer issues using a ticketing system to ensure quick resolution
Advise and educate customers to ensure complete solutions to technical questions

Skills

About Acronis

acronis.com

Headquarters

Schaffhausen, Schaffhausen, Switzerland

Company Size

1001-5000 employees

Founded

2003

View Profile

Acronis is an AI-native cybersecurity, data protection, and IT automation company offering an integrated platform that combines backup, disaster recovery, endpoint security (EDR/XDR/MDR), and IT management for MSPs, businesses, and enterprises. Its platform delivers AI-powered automation across threat detection, incident response, patch management, and recovery, serving over 21,000 service providers and 750,000 companies across 150+ countries. Acronis targets managed service providers, SMBs, and enterprise IT teams looking to protect, manage, and automate their IT operations from a single platform.