Support Specialist - Service Financials Integration

National Information Solutions Cooperative (NISC)(1 month ago)

HybridFull TimeMedior$93,066 - $123,787 (estimated)Product Support

About this role

This role supports integration between the Service and Financials modules, working with members and internal software engineers to investigate, troubleshoot, and resolve product issues. The position provides customer-facing application support, training, and documentation while participating in testing and software release activities. The role may require travel to customer sites and after-hours support as needed.

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Required Skills

Customer Support
Application Support
Troubleshooting
Training Delivery
Case Management
Research
Communication
Presentation
Problem Solving
Accounting Principles

+4 more

Qualifications

Bachelor's Degree in Business

About National Information Solutions Cooperative (NISC)

nisc.coop

NISC (National Information Solutions Cooperative) is a member-owned IT cooperative that has developed and supported integrated software and hardware solutions for utilities and broadband providers for more than 50 years. Focused on member needs, NISC delivers customer information and billing systems, operations and engineering tools (GIS, outage management, meter data/AMI), workforce management, cybersecurity, and managed IT services tailored to utilities and telecommunications companies. The cooperative model emphasizes long-term partnership, implementation support, and industry-specific compliance and security to help members modernize operations and deliver reliable broadband and energy services.

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