Support Specialist
Ontheclock
About this role
A Customer Support Specialist at OnTheClock provides high-quality support to users across multiple channels, helping resolve issues related to time tracking and payroll. The role emphasizes problem-solving, communication, and ownership in a fast-paced SaaS environment, contributing to the company's growth and customer satisfaction.
Skills
About Ontheclock
ontheclock.comOnTheClock provides easy-to-use web and mobile employee time clock, scheduling, and payroll software for small and mid-sized businesses. The platform centralizes time tracking, shift scheduling, timesheets and payroll‑ready reporting, with mobile/web clock‑ins and PTO tracking. Used by more than 18,000 businesses, OnTheClock emphasizes simplicity, accuracy and compliance and is backed by award‑winning human customer support. Companies use it to replace manual timecards and streamline payroll and scheduling workflows.
About Ontheclock
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$45k
per year