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Support Specialist at State Street - ApplyBlast

Support Specialist

State Street

4 months ago

3.4 on Glassdoor

Princeton, New Jersey

Hybrid

Full Time

Senior

0 applicants

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About this role

A Functional Product Specialist in Technical Support L2 diagnoses complex software issues related to fixed income and derivative instruments for institutional clients. The role involves responding to technical requests, researching workarounds for bugs, providing training, and managing special projects to improve support processes. Candidates must possess strong analytical skills and deep knowledge of financial instruments, trade life cycles, and systems development.

Responsibilities

Diagnose software issues and recommend appropriate solutions
Analyze problems and provide training related to trading systems
Identify and test workarounds for bugs or system deficiencies
Manage special projects to enhance support processes
Research third-party software issues and document customer interactions

Skills

Qualifications

CFAFRMMBABachelor's Degree in Finance or Economics

About State Street

statestreet.com

Headquarters

Boston, Massachusetts, United States

Company Size

10001+ employees

Founded

1792

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State Street is a global financial services company offering investment servicing, investment management, markets trading and financing, and data intelligence solutions to institutional clients across 100+ markets. Through its capabilities in custody, accounting, foreign exchange, and proprietary data-driven insights, it helps investors manage risk, access liquidity, and optimize performance. State Street also operates SPDR ETFs and conducts leading market research through its annual Markets Research Retreat.