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Support Specialist at Auctane - ApplyBlast

Support Specialist

Auctane

1 month ago

3.0 on Glassdoor

Manila, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Support Specialist serves as the front line of the support team, providing world-class customer service and technical support to Auctane customers. This role involves troubleshooting software issues, assisting with account and shipping inquiries, and ensuring high customer satisfaction across multiple communication channels. The position requires maintaining expert product knowledge and meeting key performance indicators to drive customer retention and business growth.

Responsibilities

Provide world-class customer service and technical support across multiple channels
Troubleshoot and diagnose software malfunctions and shipping issues
Assist customers with account setup, installation, and configuration tasks

Skills

About Auctane

auctane.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

View Profile

ShipStation Global (formerly Auctane, following its merger with WWEX Group) is an intelligent end-to-end shipping and logistics platform serving 3M+ customers worldwide and processing over 3 billion shipments annually. The company operates a portfolio of logistics and software brands — including ShipStation, Stamps.com, Worldwide Express, Unishippers, GlobalTranz, Packlink, and Metapack — spanning ecommerce fulfillment, parcel, freight, and specialty shipping. With 45,000+ carrier partnerships and 600+ integrations, ShipStation Global provides comprehensive logistics solutions for businesses of all sizes across the globe.