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Support Specialist at Fetch - ApplyBlast

Support Specialist

Fetch

1 month ago

2.7 on Glassdoor

Remote

Full Time

Junior

6 applicants

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About this role

The Support Specialist serves as the primary connection between Fetch users and the internal team, addressing user inquiries and troubleshooting technical issues through app-based email. This role requires maintaining a deep understanding of the application to educate users on features and bugs while prioritizing user retention. The position operates on a full-time, temporary basis with a required 2nd shift schedule, including weekends and holidays.

Responsibilities

Answer user questions through written email format using pre-written responses
Educate users on technical topics such as new features and product bugs
Troubleshoot tricky technical issues and identify whether an issue is new or existing

Skills

About Fetch

fetch.com

Headquarters

United States

Company Size

501-1000 employees

Founded

2013

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Fetch is a mobile-first rewards app that lets shoppers earn points by scanning receipts from everyday purchases and redeem those points for gift cards and other rewards. The platform partners with national brands and retailers to deliver personalized offers, discounts, and promotional campaigns. Fetch also provides brands with consumer insights and marketing tools to drive purchase behavior and measure campaign performance. Millions of U.S. users leverage Fetch to save on groceries and household spending.