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Support Specialist at Qualifacts - ApplyBlast

Support Specialist

Qualifacts

12 days ago

3.4 on Glassdoor

Vadodara, Gujarat, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Support Specialist provides technical support to customers by researching questions, troubleshooting problems, and optimizing software performance through various communication channels. This onsite role requires resolving low to moderate complexity requests while maintaining high standards of customer service and professional communication. The position involves working the night shift in the Vadodara office to ensure timely and accurate issue resolution.

Responsibilities

Provide technical support to customers through cases, live chat, and phone support
Research and answer questions while troubleshooting problems to optimize software performance
Resolve low to moderate complexity requests with consistent quality and timely responses

Skills

About Qualifacts

qualifacts.com

Headquarters

Nashville, Tennessee, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Leading behavioral health EHR software and electronic healthcare record solutions built to modernize care, manage workflows and improve patient outcomes.