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Support Specialist at Altera Digital Health - ApplyBlast

Support Specialist

Altera Digital Health

3 days ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Support Specialist provides application support to customers by answering complex questions about product functionality and usage. This role involves investigating, managing, and resolving client support issues related to database and application functions, while serving as a liaison between the company and its customers. The position requires collaboration with internal teams, contributing to the knowledge base, and conducting training sessions.

Responsibilities

Provide application support and resolve complex customer issues
Investigate and track client support issues related to database and application functions
Create and conduct training for customers on product functionality and best practices

Skills

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.