oracle-cloud.com
The Support Team Leader oversees a team of service desk agents and analysts to ensure high-quality customer support and meet service level agreements. This role involves managing team workload, setting priorities, and monitoring performance to deliver a flawless customer experience. The position requires handling customer escalations professionally and maintaining up-to-date service desk procedures.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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oracle-cloud.com didn’t post a salary, so this is our estimate from similar listings.