oracle-cloud.com
The Support Team Leader oversees a team of service desk agents and analysts to ensure high-quality customer support is delivered. This role involves managing team workload, setting priorities, and maintaining service levels while monitoring team performance. The position requires strong leadership and interpersonal skills to handle customer escalations and drive a flawless customer experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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