Support Technician
Maryland Institute College of Art(2 months ago)
About this role
The Support Technician at MICA is an IT support role that connects the Tier 1 Helpdesk with Tier 2 teams to ensure effective support for campus technology. The position supports systems, software, hardware, and related technologies to meet the academic needs of faculty, staff, and students. It serves within the Technology Services division to maintain reliable campus IT services and documentation.
Required Skills
- Help Desk
- Hardware Troubleshooting
- Software Troubleshooting
- macOS
- Windows
- Networking
- Mobile Management
- Asset Management
- Documentation
- Customer Service
Qualifications
- High School Diploma
- Apple Certified Mac Technician (ACMT)
- Microsoft Certified Professional (MCP)
- Satisfactory Background Check
About Maryland Institute College of Art
mica.eduMaryland Institute College of Art (MICA) is a leader in the world of visual arts featuring undergraduate, graduate, and certificate programs.
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