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Support Technician at Lightedge - ApplyBlast

Support Technician

Lightedge

2 months ago

2.9 on Glassdoor

Kansas City, Missouri, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Support Technician provides initial administration and troubleshooting for inbound customer requests related to Lightedge managed services and internal IT infrastructure. The role involves responding to tickets, engaging with customers via multiple channels, and supporting a variety of infrastructure platforms including virtualization, backup, networking, and storage.

Responsibilities

Respond to triage assignments and resolve issues within SLA
Provide on‑site and remote support for hardware, network, and virtual environments
Document customer interactions and maintain internal support documentation

Skills

About Lightedge

lightedge.com

Headquarters

Des Moines, Iowa, United States

Company Size

51-200 employees

Founded

1996

View Profile

Lightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.