Surgical Patient Journey Coordination

This role serves as the primary point of contact for surgical patients, managing their journey from initial consultation through pre-operative assessments, surgery, and follow-up care. The position involves coordinating surgical bookings, scheduling, and theatre utilization while liaising with various clinical and administrative teams to ensure seamless operations. Additionally, the role handles insurance pre-authorizations, financial counselling, and patient experience management to maintain high service standards and regulatory compliance.