SVP Customer Retention

The Senior Vice President of Customer Retention at Optimum leads the management of the brand's customer base, focusing on retention strategies and loyalty efforts to increase lifetime value. This executive role oversees multiple in-house and third-party call centers, driving cross-functional partnerships with marketing, operations, and analytics teams to deliver orchestrated customer experiences. The position is critical for protecting customer relationships, aligning business processes, and optimizing revenue through data-driven churn reduction strategies.