Switchboard Operator
JLL(20 days ago)
About this role
The JLL UK Switchboard Operator is part of the CRE Workplace Team handling inbound telephone enquiries for JLL UK from a Birmingham-based back-office. The role focuses on managing high-volume, short-duration calls, qualifying callers, logging information into CRM, and passing leads to the relevant departments. This is a full-time, client-focused position aimed at ensuring a smooth caller journey across multiple lines of business.
Required Skills
- Customer Service
- Call Handling
- Communication
- CRM
- Microsoft Office
- Contact Centre
- Resilience
- Integrity
About JLL
jll.comJLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate and investment management. The company provides a comprehensive range of services to owners, tenants, and investors, addressing their property needs on a national and global scale. With a focus on innovative and intelligent solutions, JLL aims to tackle complex real estate challenges and create better futures within the industry. Their expertise spans various sectors, including advisory, leasing, property management, and capital markets.
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