System Operations Manager, Principal

The Systems Manager is a strategic, technical, and operational leader responsible for the performance, availability, and modernization of systems supporting the Medicaid Management Information System (MMIS) and related enterprise services. This role drives IT service management maturity, ensures seamless operations, and enforces governance over system changes, incidents, and escalations. As a core member of the account leadership team, the Systems Manager owns system health and ensures all systems are optimized, secure, and aligned with contractual and business outcomes.