System Patient Experience Director
Arkansas Children's(1 month ago)
About this role
The Director of Patient Experience is a system-level leader responsible for advancing a culture of exceptional experience for patients, families, and staff across Arkansas Children’s care settings. The role focuses on promoting family-centered care, compassionate communication, and organizational alignment around patient and family needs. The director champions trust, satisfaction, and loyalty across inpatient and outpatient services.
Required Skills
- Patient Experience
- Change Leadership
- Collaboration
- Process Improvement
- Service Recovery
- Data Analysis
- Survey Management
- Dashboards
- Coaching
- Family Engagement
Qualifications
- High School Diploma
- GED
- Bachelor's Degree (Recommended)
- Certified Patient Experience Professional (CPXP) (Recommended)
About Arkansas Children's
archildrens.orgDiscover how the doctors, nurses and specialists at Arkansas Children’s provide specialized pediatric care to sick and injured children.
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