Systems Administrator – NMCI Desktop Support

The Systems Administrator – NMCI Desktop Support serves as the organization's NMCI Assistant Customer Technical Representative, providing frontline coordination and support for NMCI desktop services. This role involves managing NMCI service requests, supporting hardware refresh activities, and maintaining a smooth user experience across the organization. The position ensures accurate information, proper ticket handling, and timely delivery of NMCI device provisioning, troubleshooting, and lifecycle actions.