Systems Analyst - Principal

Independence Pet Holdings seeks a Principal D365 CRM Functional Lead to provide enterprise-wide functional ownership and strategic direction for CRM capabilities across sales, e-commerce, customer service, and marketing. The role involves collaborating with business leadership and subject matter experts to define solution strategies, manage fit-gap analysis, and ensure scalable CRM implementations aligned with organizational priorities. Acting as the primary liaison between business and technology, the lead will govern functional standards and drive the adoption of out-of-the-box capabilities while managing third-party ISV solutions.