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Systems Enablement Manager, Customer Service at Hopper - ApplyBlast

Systems Enablement Manager, Customer Service

Hopper

8 months ago

3.2 on Glassdoor

Remote

Full Time

Senior

7 applicants

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About this role

The Systems Enablement Manager at Hopper is responsible for managing all agent-facing tools and automations that enhance customer and agent experience. They focus on creating and maintaining workflows, AI virtual assistants, and other automation initiatives to improve operational efficiency and customer happiness.

Skills

About Hopper

www.hopper.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

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Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.