Systems Enablement Manager, Customer Service

Hopper(12 days ago)

RemoteFull TimeSenior$76,000 - $102,000Service

About this role

The Systems Enablement Manager at Hopper is responsible for managing all agent-facing tools and automations that enhance customer and agent experience. They focus on creating and maintaining workflows, AI virtual assistants, and other automation initiatives to improve operational efficiency and customer happiness.

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Required Skills

AI
Workflow
CRM
Chat Platforms
Knowledge Bases
Automation
Data Management
Virtual Assistants
Troubleshooting
System Administration

About Hopper

www.hopper.com

Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.

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