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Systems Engineer at Gartner - ApplyBlast

Systems Engineer

Gartner

4 months ago

4.1 on Glassdoor

Gurgaon, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Systems Engineer at Gartner IT provides L2 and L2+ technical production support for the Salesforce (force.com) platform in a 24x5 environment. This role focuses on troubleshooting escalated incidents, performing root cause analysis, and supporting system integrations while collaborating cross-functionally to drive process improvements. Candidates will handle minor code fixes and deployments, requiring a strong understanding of Salesforce design and a proactive approach in an Agile-SCRUM setting.

Responsibilities

Deliver L2 and L2+ technical production support for the force.com platform
Troubleshoot and resolve escalated incidents and complex technical issues
Perform root cause analysis and support system integrations
Execute minor code fixes and deploy changes to ensure system reliability
Collaborate with cross-functional teams to document solutions and improve processes